Frequently Asked Questions

We’re here to answer your questions about lab-grown diamonds, customisation, and creating your perfect piece with Vida Fine Jewels.

Yes, lab-grown diamonds are 100% real diamonds. They have the same chemical, physical, and optical properties as mined diamonds, but they’re created in a controlled environment using advanced technology, making them a sustainable choice.

Two significant advantages of choosing lab-grown diamonds are ethical origins and exceptional quality. Unlike mined diamonds, ours are crafted without environmental harm or ethical concerns, ensuring your piece is as pure as your intentions.

It’s natural to question something new- especially when it challenges the old. Lab-grown diamonds represent a shift in an industry long defined by exclusivity and controlled supply. Unlike traditionally mined diamonds, which are often tied to limited sources and high markups, lab-grown diamonds offer the same brilliance, beauty, and durability - without the ethical and environmental cost.

Yes, all our lab-grown diamonds over 1 carat are certified by the International Gemological Institute (IGI) or Gemological Insititute of America (GIA), ensuring top quality in cut, color, clarity, and carat weight. You’ll receive a certificate with your purchase.

To keep your piece sparkling, gently scrub it with a soft-bristled brush using warm water and mild soap. We also offer complimentary cleaning and inspection once a year - book your appointment with us.

Vida means “life” - and that’s exactly what we aim to bring to every piece we create.

At Vida Fine Jewels, we believe diamonds shouldn’t be reserved for safes or special occasions. Through innovative design and ethical craftsmanship, we’re infusing life back into diamonds - making them wearable, meaningful, and part of your everyday story. It’s about celebrating you - your style, your moments, your shine - every single day.

Order Support

Ordering is simple and secure! Choose your piece, click ‘Design Now’ or ‘Add to Cart,’ and follow the checkout steps. Your order is finalised once you select your payment method. Need assistance? WhatsApp us!

We accept all major credit cards, debit cards, and online banking options. For custom orders, we also offer flexible payment plans - reach out to our team at hello@vidafinejewels.com for more details.

Each piece is made to order with care, taking 4-6 weeks to craft. Once ready, shipping within the UAE takes 2-3 days, and international delivery takes 5-7 days. We use secure, insured shipping partners to ensure your piece arrives safely.

We offer a 30-day return policy for non-customised pieces. Custom designs can be exchanged for store credit within 15 days. Contact our team to initiate the process, we’re here to make it seamless.